keywords, impressions, clicks suddenly all turned to Zero

#854306
  • Resolved Kelley K

    1 year, 4 months ago

    Rank Math free

    On my wordpress dashboard all the stats to my keywords, impressions, and clicks, etc..suddenly all turned to 0. What could this have been and can I get it back?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your keywords, impressions, and clicks showing as zero. This can happen due to several reasons, and we appreciate you bringing this concern to our attention.

    Here are a few steps you can take to troubleshoot the issue:

    1. Check if Rank Math SEO Account is Connected: Ensure that your website is connected with the Rank Math account that has a PRO license. You can do this by logging into your Rank Math account and navigating to the My Account area, then clicking on the Websites tab. If your website is not listed, you will need to reconnect it.
      Connected Websites with Rank Math

    2. Refresh Tokens: If the connection is correct but the data still shows zero, it might be due to expired authorization tokens. You can refresh these tokens by deleting the Rank Math app from your Google Account permissions and then reconnecting it.
      Remove Access to Rank Math SEO

    3. Import New Data Manually: If there are no errors and cron jobs are running correctly, you can manually import new data. Navigate to the Analytics section under Rank Math SEO → General Settings, delete existing data, and then click on Update Data manually.
      Delete and Update data in Analytics

    4. Check for Plugin Conflicts: Sometimes, plugin conflicts can cause issues with data display. You can check for errors in the developer console of your browser.
      Check Developer Console for any errors

    If after following these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending  or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    This is how it should look like:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘keywords, impressions, clicks suddenly all turned to Zero’ is closed to new replies.