Keywords Disappearance

Hello,

Thank you for contacting Rank Math support.

The errors are not related to Rank Math. Please follow this guide to fix the issue: https://rankmath.com/kb/meta-data-not-saving/

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your Sucuri firewall and most likely this is why you’re facing this issue.

In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection

You may try following the link below to learn how you can whitelist Rank Math REST Routes in Sucuri Website Firewall: https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelisting-a-file-folder/#how-to-whitelist-a-file-folder

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Thank you for the update.

We’re glad that you have already managed to resolve the issues.

If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

Looking forward to helping you.