Keywords disappear and cannot be reentered

#118906
  • Resolved Paw Prints Afloat

    3 years, 9 months ago

    Rank Math free

    Hi –

    I have noticed that when I edit an existing product in my shop, the keywords I have entered go missing. On some products, although I can type in the keywords again, when I press the enter key it updates the whole product and my keywords remain blank!

    This only appears to have happened since the latest update to WordPress.

    I have just updated to the latest version of RM, as I noticed that this seemed to address issues with WP5.6 and Firefox, but it has made no difference.

    Please help!

    Regards
    Tim

Viewing 1 replies (of 1 total)
  • Michael Davis

    3 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Keywords disappear and cannot be reentered’ is closed to new replies.