keywords are not saved

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

While saving the metadata, please keep the browser console open in the “Network” tab and see what the status code of the following route: https://www.yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user

You can find the browser console in your browser following this guide: https://balsamiq.com/support/faqs/browserconsole/

​​​​​​​If it’s returning any other value than a 200, there’s something wrong with the route and we would request you to get in touch with your hosting provider to make sure that REST APIs are not getting blocked.

However, if it returns 200 status code, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Hello,

Please follow this guide to see if there’s any other plugin that may be causing conflict with ours: https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, we might need to access your website’s WP dashboard. Please share your website’s login as we instructed here.

Looking forward to helping you.