Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Also I did as you mentioned (Troubleshooting to check conflict) but all in vain. Still not working.
Thank you.
Hello,
I logged into your website’s admin area but was unable to replicate the issue. The suggestions in the focus keyword field are shown correctly. Please have a look at the screencast in the sensitive data section for a quick reference.
Please clear your website and browser’s cache and see if that fixes the issue.
Let us know how that goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
To my surprise, it’s working on the site I mentioned above. Did you perform any action to make it working because it’s not working on my other website. I cleared cloudflare. wp-rocket, theme and browser cache still it’s not working.
Please check for other website as well. I mentioned the details on sensitive part.
Regards
Hello,
No, I did not perform any action on the website. It was already working when I tested it the first time.
For the second website, I was able to replicate the issue. Upon investigating, I found that no Rank Math account was connected to the website. The suggestions are fetched from the Rank Math account.
I went ahead and connected your Rank Math account to the website, from Rank Math > Dashboard > Help, and the issue is fixed. The suggestions are displayed properly.
Please have a look at the screencast in the sensitive data section of this ticket for a quick reference.
Hope this helps.
Thank you.
Amazing. Thank you so much for the quick help. I don’t how I logged out from rankmath. Good to know that it’s working now. Thanks again.
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
