Keyword & Snippet Data NOT Saving – Please Help

#80453
  • Resolved Ken Donofrio

    4 years, 2 months ago

    Rank Math free

    Hi- I’ve been working on this for hours. Have ALREADY installed the Health Check plugin. There are no conflicts. I can’t figure out why my keyword, snippet and other data aren’t saving, because they do on every other website I have created. I think there is either a plugin conflict or this is a 1) WordPress 5.5 conflict or 2) Elementor 3.0 conflict. But I have already ruled #2 out because it wasn’t working before I updated.

    The only thing I think it could possibly be is the Sucuri plugin. I have included a list of my plugins privately.

    • This topic was modified 4 years, 2 months ago by Ken Donofrio.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I checked your site and this was reported in the console: /wp-json/wp/v2/users/me?_locale=user:1 Failed to load resource: the server responded with a status of 403 ()

    This usually happens if Rank math is being blocked on your site. Sucuri and Wordfence are known to commonly cause such issues depending on your settings. I attempted to disable Sucuri on your site temporarily to check if it was the cause but I was no longer able to access your site. I keep getting connection time out/ site took too long to respond. Please check and let us know so we can investigate this further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Ken Donofrio

    4 years, 2 months ago

    Rank Math free

    Thank you. That was the issue. I had to whitelist my IP with Sucuri in order to write/save the info.

    I appreciate your fast response.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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