Hello,
Thank you for contacting support.
When there is data missing upon saving the post it’s because the REST API route that our plugin uses to update the data in the database is getting blocked or is failing.
The route that gets used for this purpose is the following: https://yourdomain.com/wp-json/rankmath/v1/updateMeta
When that route is returning an error the data won’t get updated and you can check if that is working correctly by opening the browser network tab before saving and filtering for that route to see whether is returning a 200 status code or anything different, which would cause the issue.
Here’s an article about the same: https://rankmath.com/kb/meta-data-not-saving/
Don’t hesitate to get in touch if you have any other questions.
I have followed the instructions provided especially regarding to Chrome Console Error and attached is the feed back i got
deprecated.min.js?ver=e1f84915c5e8ae38964c:2 Bottom margin styles for wp.components.CheckboxControl is deprecated since version 6.7 and will be removed in version 7.0. Note: Set the __nextHasNoMarginBottom prop to true to start opting into the new styles, which will become the default in a future version.
api-fetch.min.js?ver=d387b816bc1ed2042e28:2
POST https://nubapoly.net/wp-json/rankmath/v1/updateMeta?_locale=user 403 (Forbidden)
post.php:1 Uncaught (in promise) {code: ‘invalid_json’, message: ‘The response is not a valid JSON response.’}
Hello,
Please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
