Keyword not working

#46300
  • Resolved Faithcoates

    4 years, 8 months ago

    Rank Math free

    Your newest update does not allow me to add a keyword. I’ve tried to rollback to the last version but even that does not work. Every time I try to enter a keyword the post refreshes and won’t add the keyword I’ve refreshed, reloaded, cleared the cache nothing works.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto

    4 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Faithcoates

    4 years, 8 months ago

    Rank Math free

    Please explain to me how it can be a plugin problem when I haven’t added any new plugins and it works just fine in classic mode but not in Gutenberg. It was fine before the update and now it’s not RM is the only thing that has changed. I’ve even tried rolling it back but it doesn’t work doing that either. I’ve used the health check it tells me nothing is wrong, the only thing I haven’t updated is WordPress which I refuse to do until they get the new glitches out of it. I have two sites, one uses Classic and it’s working just fine and my new site uses blocks or Gutenberg and this is the one RM doesn’t work on after your update.

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I suspect that this could be as a result of some cached assets on your browser. Have you been able test this on an incognito window on your browser?

    If the issue is still reproduced, could you please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Keyword not working’ is closed to new replies.