keyword not saving

#201750
  • Resolved Discova Marketing

    4 years, 6 months ago

    Rank Math free

    Hello,

    Unfortunately, my SEO keywords do not seem to be saving.

    Within the post-editing, the keyword registers and generates the correct ‘rankmath’ score.

    However, after updating/publishing the post and returning to the post screen, the scores and keywords do not save.

    Sometimes, the keyword saves but the score is incorrect.

    I have checked for plugin issues but that does not seem to be the problem.

    Our IT department have had a look and could not find an easy fix, so I’m wondering if I give access to the account if someone could take a look.

    Thanks,
    George

Viewing 12 replies - 1 through 12 (of 12 total)
  • Jaideep Asrani

    4 years, 6 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please follow this guide to fix the issue? https://rankmath.com/kb/meta-data-not-saving/

    If the issue persists even after following all the steps then please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Discova Marketing

    4 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Discova Marketing

    4 years, 6 months ago

    Rank Math free

    Thank you.

    I believe I have followed the guidelines and still see an issue.

    I have added my log in details as sensitive data.

    Jaideep Asrani

    4 years, 6 months ago

    Hello,

    Thanks for getting back.

    It seems like you forgot to mention the URL of your site with the login details. Please share your site’s URL so we can log in and assist you further.

    We really look forward to helping you.

    Discova Marketing

    4 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Miguel

    4 years, 6 months ago

    Hello,

    Thanks for getting back to us.

    Your website log-in is using 2FA which is preventing us from access the backend.
    2FA authentication

    Could you please either disable that temporarily or provide us with a 2FA key to log in?

    Looking forward to helping you.

    Discova Marketing

    4 years, 6 months ago

    Rank Math free

    Thank you! Sorry for all the missteps.

    I have temporarily disabled the 2FA.

    Thanks,
    George

    Jeremy

    4 years, 6 months ago

    Hello,

    Thank you for keeping in touch with us.

    I was able to replicate the issue and I noticed your website is blocking access to a file which leads to a 403 error. It may have to do with your security plugin or server-related security software. https://rankmath.com/kb/meta-data-not-saving/#num-4-blocked-access-to-the-file

    The file: /wp-json/rankmath/v1/updateMeta?_locale=user

    Please see the screenshot in the Sensitive Data section.

    Could you please contact your hosting provider and see if they are able to whitelist this file if possible?

    We are looking forward to helping you.

    Discova Marketing

    4 years, 6 months ago

    Rank Math free

    Hello again,

    Sorry, I am the go-between for you guys and the IT department for the company. They inform me that they have tried to whitelist the file. They also checked if it was a WordFence issue, and disabled the firewall.

    Unfortunately, the issue is still not resolved.

    Please advise on possible next steps.

    Thanks,
    George

    Jeremy

    4 years, 6 months ago

    Hello,

    We would like to further debug this issue over your admin dashboard but it seems the access you shared is so limited at the moment. Could you please elevate the access to the admin level so we can access some of the settings pages like the plugin list?

    Please also share your FTP with us so we can further investigate this.

    We are looking forward to helping you.

    Discova Marketing

    4 years, 6 months ago

    Rank Math free

    Hello again,

    I have been upgraded so that now I should have much more access for you to take another look.

    Thanks!

    Brian

    4 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math again.

    You seem to have already enabled the 2FA which limits us to login and check your website issue.
    2fa

    Would you please kindly update this?

    We really look forward to helping you.

    Thank you.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘keyword not saving’ is closed to new replies.