Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We might need to check your content, could you please share some screenshots of your content and your content analysis test so we can further check the issue you are experiencing?
Also, if you are working with Elementor, do note that sometimes the score may differ when you compare it to the score shown on the classic editor as some of the shortcodes and blocks (if you have any) can’t be read on the classic editor so I suggest you should only focus on Elementor’s SEO scoring.
We are looking forward to helping you.
Hi Jeremy,
Thanks for your quick response. I should note that I’m not using Elementor to edit this post although it is installed and I use it for pages. I haven’t really used it for posts. I still use the classic editor. The post I’m referring to won’t be released until Sunday so I can’t share the image URL until then. Is there some place I can email you the image? I wasn’t sure how to add the image in this space.
Hello,
You can share screenshots using this tool or record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you so much for providing the screencast video. It was very helpful.
Could you please check if there are any other plugins or your currently active theme on your website that might be conflicting with Rank Math? You can determine that by following this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I’ll take a look at the other plugins and get back to you soon. Thanks!
Hello,
Let us know how it goes.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Thanks. For a new post I’m working on, this issue seems to have been resolved. I also looked back at a few previous posts and RM recognizes the KW in the Headings so I’m not sure if this is just an isolated incident. I’m going to just write this off as a one-off fluke. I just wanted to make you all aware of it since I know there have been at least a couple of other reports of this. I thought it might help you with troubleshooting any future instances. You can consider this issue closed on my end. Thanks!
Hello,
We are super happy that your issue has been resolved. Please do let us know if you experience this kind of issue again.
If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.