keyword input issue

#49325
  • Resolved Agarimo Estudio

    4 years, 7 months ago

    Rank Math free

    Hi there,
    This is actually a combined issue:
    When you updated to 1.42.1, I started having issues with the keyword field on a couple of websites i admin. The Enter Button didn´t enter the keyword, did nothing. And if you type an “o” -in sentence, if you keyword is “monitor”, afther m-o-, it prompts the Page Setup options screen (I´m using Divi). So I reverted back to 1.42 and checked “not to automatic update”. Now, I having the same “o” issue and when i checked version, plugin is updated…but the automatic update option is still inactive. I can´t understand.
    Anyway, I reverted back to 1.42 but, despite the Enter key functions properly, the “o” issue is still happening. Not big issue as I can just paste the text on the keyword field and go on, as workaround, but I´m concerned with the automatic update issue.
    Thanks and regards
    Dave

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  • Alberto

    4 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The issue with Divi is known by our dev team and meanwhile we are trying to work on it, you should contact their support and ask how to disable the shortcuts when you are typing. They had a similar issue in the past:

    https://wordpress.org/support/topic/yoast-in-conflict-with-page-builder/

    They will have to fix it for Rank Math as well since this is not something we can do.

    In the meantime, you can copy/paste your SEO info, just as you said you are doing (paste using the keyboard shortcuts Ctrl+V on Windows or Command+V on Mac OS) or disable Keyword Shortcuts from Divi.

    About the plugin being automatically updated despite of having disabled that function, could you check if you have another plugin who could update it automatically? Some security plugins sometimes have the option to automatically update the plugin. If you check it and it is not your case, let us know so we can check it further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘keyword input issue’ is closed to new replies.