Keyword deleted

#323313
  • Resolved GP24 F1 & Motorsport News 24/7

    3 years ago

    Rank Math free

    Hello there,

    I have been using Rankmath for some time now and even though I am pretty happy with what it does I keep running into some problems of which the most troubling one would be that there is always some user for whom the keyword gets deleted on Saving Draft and/or Publishing a WordPress blogpost.

    Currently it is working fine for myself (Admin account, but it stopped working well for an Editor after the upgrade to 1.0.80 Now this has happened before and for myself it also disappeared after a while or it works at second attempt to publish.

    What could the issue be (if on our side)
    We have switched Auto-Update off for now.

Viewing 10 replies - 16 through 25 (of 25 total)
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  • Jeremy

    2 years, 11 months ago

    Hello,

    We deeply apologize.

    Our team is distributed around the world and we use dynamic IPs, so even if you whitelist one particular IP now when we get back to the ticket our IP might already have changed.

    If you are using a geo-blocking, please temporarily unblock the country Portugal, India and the Philippines.

    Looking forward to helping you.

    GP24 F1 & Motorsport News 24/7

    2 years, 11 months ago

    Rank Math free

    Hi,

    I have received email that a new reply was posted by Jeremy, however I do not see it here. any news?

    GP24 F1 & Motorsport News 24/7

    2 years, 11 months ago

    Rank Math free

    Did you try to login??
    We do not use Geo-Blocking at all and no other IP’s got blocked indicating that you or any of your colleagues should be able to login.

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Please provide the login details of the affected user account so we can check this further.

    Looking forward to helping you.

    Thanks.

    GP24 F1 & Motorsport News 24/7

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    GP24 F1 & Motorsport News 24/7

    2 years, 11 months ago

    Rank Math free

    Hi Jaideep,

    I have updated the sensitive data again.
    All is verified and we have no geo-blocking active.

    Miguel

    2 years, 11 months ago

    Hello,

    The route used to update the metadata is still blocked for that user role on your website and it’s being blocked by Wordfence.

    You need to whitelist the plugin for all user roles to make sure it works correctly: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    GP24 F1 & Motorsport News 24/7

    2 years, 11 months ago

    Rank Math free

    Hi Miguel,

    We have those settings, but it seems they are for Admin only.
    Does this mean we need to login as each user to set this for each user seperate?
    I assume there should be a way to make it for all users. (?_locale=user)

    GP24 F1 & Motorsport News 24/7

    2 years, 11 months ago

    Rank Math free

    I have tried playing with the ?_locale=user setting, but no matter what I do The rule is set for Admin and not for Rank Math (as in your example) or all users.

    I would appreciate some answer on how to do this (preferable with making every user having to do it in person as we have disabled many access for them)

    It has been like 3 weeks now that we try to solve this.

    Miguel

    2 years, 11 months ago

    Hello,

    You should get in touch with the Wordfence support and ask how you can whitelist the routes that are working correctly for the admin to all other user roles.

    You can also try to follow this guide prior to contacting their support and see if it helps: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 16 through 25 (of 25 total)
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The ticket ‘Keyword deleted’ is closed to new replies.