keyword aren’t being saved in my post

#340586
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as there are chances that it will prevent saving the data.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Please also clear your browser cache and cookies, and you should be able to update the focus keywords and see changes in your SEO Score.

    I hope this helps. Looking forward to helping you.

    Thank you.

    i don’t use Firewall
    i have trouble from 10-1-2022 when i forgot my password admin wp
    i don’t know any plugin conflick because i am a new guy
    My page use theme of Goodlayer and i install plugin they need.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We can check that the route is still being blocked on your website and you can check the same by accessing the URL in the sensitive data section directly.

    We recommend the following article to whitelist Rank Math with Wordfence and prevent this issue: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    ok thanks, everything is ok, my problem is that i don’t active plugin wordfence.

    Prabhat
    Rank Math agency

    Hello,

    I accessed the updateMeta route on your website and WordFence indeed seems to be blocking the route.

    Please get in touch with your web host regarding this and ensure that the routes mentioned in this guide are whitelisted: https://rankmath.com/kb/meta-data-not-saving/#firewall

    More importantly, please ensure that the route/URL shared by my colleague in the sensitive data section is not blocked.

    Once this is fixed, please clear your website, browser, and server’s cache (if any) and see if that fixes the issue.

    Let us know how that goes.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘keyword aren’t being saved in my post’ is closed to new replies.