Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. Since you upgraded using a different email address, you will need to merge your accounts or change the email connected to your PRO account.
To do this, please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details about your situation, including both email addresses (the one used for PayPal and the one associated with your Rank Math account).
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account.
- Make sure to include a screenshot of the invoice you received from PayPal if possible.
- Click the SUBMIT YOUR TICKET button.
Once you submit the ticket, our support team will assist you in merging your accounts or changing the email connected to your PRO subscription.
Thank you for raising this concern! If you have any further questions, feel free to reply to this ticket, and a human agent will assist you further.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
