json not update

#328216
  • Resolved Alfonso Morales
    Rank Math free

    Hi! I did several changes in my product data but looks like none of then shows in the JSON, seems like JSON data it’s not uploading. Do you know what could be?

    I changed “name”, “price”, “brand”…

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the affected URL so we can check?

    Meanwhile, could you please share how are you updating the JSON schema on your site? Are you using a filter?

    You can use this tool and share the link here to check the JSON code you are using.

    Looking forward to helping you.

    Thank you.

    Hi Reinelle

    In this URL you can see the problem

    https://pastebin.com/5fR2Uuue

    Only I changed the product name but i can’t see the changes

    Jamón Selección La Saucera to Jamón Seleccion La Saucera

    Thanks

    Hello,

    The title in the Schema is taken from the SEO title of your product. I can check that the SEO title is still set as before and that’s why it hasn’t changed in the Schema.

    Please change the SEO title and it will also reflect in the Schema.

    Hope this helps. Let us know if you need any other assistance.

    Thanks.

    Hello, thank you for replying,
    The problem I have is that it is not recognising the PRICE markup.
    Touching the SEO title modifies the markup, but I still have the same problem.
    Also it only happens with 2 urls of the whole site.

    https://pastebin.com/sHYKRnpy

    Thanks

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I’ve checked the product, and you’re using the Product Schema type.

    You may need to edit the product schema for price, name, brand, etc. values. I’ve attached a screencast in the sensitive data section.

    However, it seems that you’re using WooCommerce for your products. I would suggest using the WooCommerce Product Schema as it fetches all the data from the products automatically according to your settings.

    I hope that helps.

    Thank you.

    Thank you very much for the help, I just changed the schema of those 2 products to WooCommerce products and it worked.

    Thank you very much.

    Prabhat
    Rank Math agency

    Hello,

    We’re glad that we could address the concern.

    Please feel free to get in touch if you require any further assistance.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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