json code

#1065088
  • Resolved Michelle Carter

    2 months, 3 weeks ago

    Rank Math free

    I added custom json code using the importer and I clicked out before hitting use, it saved the code and there are errors, I went back to delete it and there is nothing there to delete. How do I remove or edit code the page is https://junkitportland.com/what-if-im-the-last-person-who-remembers-what-this-is/

    So I am not told it was old schema, I checked google validator before adding the custom code there was non there, I added it, the first time i hit the “use” option and when I closed out the code would be gone, so after testing I added schema again, checked the option to see if it was working and then I just xed out of it. I went to the google link from a diffrent browser and tested the link, the code is still there but no way to delete it in rankmath. Please help

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    I apologize for the issue you are facing with the custom JSON code in Rank Math. It seems like the code you added is still present, but you are unable to find it to delete or edit it.

    To resolve this, please follow these steps:

    1. Navigate to the Post Editing Screen: Go to the post where you added the custom JSON code.
    2. Open Rank Math: Click on the Rank Math SEO icon in the Gutenberg sidebar or select Rank Math from the Plugins section.
    3. Access the Schema Tab: In the Rank Math meta box, go to the Schema tab.
    4. Check for Existing Schema: Look for any existing schema entries. If you see any that you want to delete, you can click on the Delete option next to it.
    5. If Not Visible: If you do not see any schema entries, it might be due to a caching issue. Try clearing your site cache or checking in an incognito window.
    6. Re-add Schema: If you still cannot find the previous schema, you can re-add your schema by using the Schema Generator and ensuring that you save it correctly this time.

    If you continue to experience issues, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Import Schema from HTML Code Using Rank Math » Rank Math
    Resolving Rank Math Schema Markup Related Issues

    Rakibuzzaman Siam

    2 months, 3 weeks ago

    Hello,

    Can you please share a screenshot of the error using a tool like https://imgur.com/upload so that we can check this further for you?

    However, importing schema is a feature of the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

    Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 month, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘json code’ is closed to new replies.