Js conflict with EDD plugin

#119250
  • Resolved ThemeMiles

    3 years, 9 months ago

    Rank Math free

    Hello,
    I have updated my WordPress and EDD plugin now I am getting issues on the editing part when I add a product on edd its fine but when i go to edit it show js error, I contact with edd support they told deactivate all the plugin and check and when i deactivate rank math then it’s fine, but when i active rank math again it shows issues.

    Can you please help me to fix these issues if it’s from rank math?

    Please check this url for screenshot http://prntscr.com/w1j957

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Uzair

    3 years, 9 months ago

    Hello,

    Thank you so much for getting in touch.

    You can ignore those as long as the changes are being saved and there is no issue with the UI.

    Meanwhile, we will check if this is an issue from our end.

    Hope that helps.

    ThemeMiles

    3 years, 9 months ago

    Rank Math free

    Hello,

    I am saying, that I am having js issues, when I activate the rank math plugin and try to edit my product then I get Js issues, I am using EDD to sell a digital product.
    When i add a new product then it’s fine but when i go to the edit part then i get issues.
    So can you please help me to solve those issues.

    Thank you,

    Rank Math

    3 years, 9 months ago

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    ThemeMiles

    3 years, 9 months ago

    Rank Math free

    Hello,

    The issues are solved, thank you for the support,

    Thank you,

    Uzair

    3 years, 9 months ago

    Hello,

    We glad to be of help and happy that the issue is resolved.

    If you need further help or with anything else, please open a new support ticket here so we can help

    We are always here for assistance.

Viewing 5 replies - 1 through 5 (of 5 total)

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