Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I can’t seem to find Japanese links inside your sitemaps files. please try to use a different web browser its most probably a cache issue if you do not see the latest data inside your web page?
Screenshot for your reference:
https://i.rankmath.com/PNk43p
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
My In Private browser shows this – https://snipboard.io/ajP1p0.jpg
As you can see there is a huge list of other sitemaps that are nothing to do with my site. Also if you google “site:bailies.co.uk” the top link is in Japanese.
Thank you for the prompt reply!
Hello,
I totally understand your concern regarding the Japanese hack, Even google is aware of this hack:
https://developers.google.com/web/fundamentals/security/hacked/fixing_the_japanese_keyword_hack
It looks like you have recovered your website with this hack. If not, please consider using a security plugin and scan your website for any protentional virus/malware.
You can learn more about here:
https://www.getastra.com/blog/911/japanese-keyword-hack/
You can perform the possible solution mentioned there and if the issue persist, do let us know so that we can help you further.
Rest assured, You see the cached version of your sitemap file. Would you mind trying to open it on your smartphone or a different computer if possible?
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you – all fixed and Google has updated. I appreciate the prompt response.
Hello,
We are glad that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hi, my sitemap has gone wrong again – it’s no longer the rank math one! Help!
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please also share your WordPress admin so we can further check this issue?
Also, I tried loading the non-cached version of your sitemap it reveals the correct sitemap page. https://i.rankmath.com/uU7jev
Please ensure that your website is not heavily cached. You may ask your hosting provider if you have a server-level caching app like Cloudflare.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I made a couple of troubleshooting. I tried using this plugin to disabled all plugins and enable only Rank Math. The issue is still there after doing so. https://rankmath.com/kb/check-plugin-conflicts/
I also checked your FTP and looked for any static sitemap file and I wasn’t able to find any.
This tells us that a heavy caching on your website is happening as I mentioned in my previous reply. Could you please confirm if you have contacted your hosting provider for this?
We are looking forward to helping you.
This was the response from my host:
Thanks for your patience. He informed not able to see any caching enabled so that better to regenerate the sitemap and update it in robots.txt file
Hello,
If your sitemap is not cached and the sitemap file is newly generated, Please scan your website again for any potentially malicious code inside your website. If possible, download the fresh copy of WordPress and replace file the files and remove any unwanted plugin/theme. You can also ask your hosting provider for scanning if possible.
Do let us know how that goes. Thank you.
I did following a hack last week.
This was the results:
———– SCAN SUMMARY ———–
Known viruses: 2120530
Engine version: devel-clamav-0.99-beta1-632-g8a582c7
Scanned directories: 4469
Scanned files: 25988
Infected files: 0
Data scanned: 432.30 MB
Data read: 570.88 MB (ratio 0.76:1)
Time: 1292.285 sec (21 m 32 s)
———– SCAN SUMMARY ———–
Known viruses: 2120530
Engine version: devel-clamav-0.99-beta1-632-g8a582c7
Scanned directories: 0
Scanned files: 0
Infected files: 0
Data scanned: 0.00 MB
Data read: 0.00 MB (ratio 0.00:1)
Time: 7.363 sec (0 m 7 s)
———– SCAN SUMMARY ———–
Known viruses: 2120530
Engine version: devel-clamav-0.99-beta1-632-g8a582c7
Scanned directories: 0
Scanned files: 8
Infected files: 0
Data scanned: 0.00 MB
Data read: 0.00 MB (ratio 0.00:1)
Time: 6.413 sec (0 m 6 s)
Checked with support again and asked them to run another virus scan. Nothing detected. I have changed the links per sitemap and then saved changed on the permalinks to try and regenerate the sitemap but it is still coming up as the infected one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
