ive paid for pro and its not saying i have

#445553
  • Resolved David Taws

    3 years, 3 months ago

    Rank Math free

    Hi I paid for pro and can see the money has left my account.

    Not sure what i’ve done wrong but it still says i’m on the FREE plan.

    I used the email address a****@t******************* to purchase but might not of been logged in.

    Can you help me get it setup please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math support today and bringing your concern to our attention.

    We checked your current account and you are currently using the email address a****@t********************. We went ahead and checked in our system and the PRO plan is indeed applied to a****@t*******************.

    Would you like us to merge your the .club to this account? Let us know which you prefer.

    Looking forward to helping you.

    David Taws

    3 years, 3 months ago

    Rank Math free

    Definitely please.

    I knew i messed something up. the .group is the actual email address.

    Thanks!

    Jaideep Asrani

    3 years, 3 months ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope that helps.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘ive paid for pro and its not saying i have’ is closed to new replies.