Hello,
I apologize for the issue you are facing with your Rank Math accounts. It seems that you may have upgraded to a PRO plan using a different email address than the one associated with your free account. To resolve this, you will need to merge both accounts or change the email connected to your PRO account.
Here’s what you can do:
- Open a ticket with our support team by navigating to the Rank Math Support Forum.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide details about your accounts and the websites involved.
- In the Sensitive Data section, include the email addresses you want to connect to your PRO account.
- Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
- Click the SUBMIT YOUR TICKET button.
Once you submit your ticket, our support team will assist you in merging your accounts or changing the email as needed.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
M*******@s*************
N***@h********************
I use my Gmail account to connect rankmath to Google, that shouldn’t matter,
Hello,
We found an account connected to the email in the sensitive data section.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
