Hello,
We apologize for the issue you are facing with setting up Rank Math. To assist you better, we recommend following our detailed setup guide available here. This tutorial provides step-by-step instructions to help you set up the plugin correctly.
If you still have questions or need more personalized assistance, we also offer a professional setup service. You can sign up for this service at Rank Math Services. This service is available for users with a PRO subscription and ensures that your plugin setup is fully correct and adheres to the latest SEO standards.
Thank you for your patience, and we hope this helps you get started! If you have any further questions, please reply to this ticket, and a human agent will assist you shortly.
Sources:
How to Setup Rank Math SEO Plugin Properly
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please explain your issue in detail so we can assist you better. You can share all the steps you took to reproduce the error. A screenshot of the issue would also help us understand your concern.
Looking forward to hearing back from you.
Hello @Ralphdutcher,
We really apologise for this issue and the inconvenience caused.
We have shared this issue with the concerned team, and they are currently working to fix it for you.
We will update you here immediately we get a feedback from them.
Please let us know if you have further questions or concerns.
You know I don’t mind paying for something if I get what I’m paying for but I paid $90 for your service I’ve been 3 days trying to get it to work on one website I actually have three websites that I have to have set up and now you want another $120 to set up something that I don’t know if it’s going to work or not and based on what I’ve seen so far it’s not looking good I heard that your service was a good service but I am finding out differently I got another email this morning in 8 hours ago I responded to it and I’ve heard absolutely nothing I mean this is bad you know you you charge somebody $100 for a service stick them for a year and then they can’t get it going and you want another $120
Hello,
We really apologise for this issue.
You don’t have to make any further payment; the service you subscribed to is renewable annually.
While the Team has yet to resolve this issue for you(the weekend might be contributory), we have shared the Rank Math PRO file in the sensitive data section so you can install it on your website(s) alongside the FREE version, so you can access the core PRO features.
Once the team fixes the issue in the next few hours, features that require a live connection will also be active.
We really appreciate your patience so far.
Thank you.
I do not understand this I have probably six different people there that are sent me something that makes no sense at all my problem is that I cannot set it up there is obviously a flaw in your system and I do not want to spend another $39 because I don’t even know if your system is going to work it’s a very bad experience for me to pay the money that I paid find out that there’s something wrong with your system and you want me to pay more money to fix it and I was supposed to hear from somebody within a few hours and I’ve got no results at all I’m not happy with this not happy at all
Hello,
We completely understand your frustration and truly apologize for the poor experience so far. Please rest assured that you do not need to pay anything extra. Your subscription already covers support and setup.
Thank you for your patience. We are committed to making this work for you.
I cannot deal with this I can’t find a way that I can communicate with anybody there is something in your system that will not allow me to set up my website and it’s been going on for 4 days and I’ve just been probably close to an hour trying to figure out how to get in contact with someone here and I can’t do it issue me a refund and we are done
Hello,
Thank you for your patience, and we’re very sorry for the continued trouble.
We’ve just checked your account again, and the PRO subscription is now fully active, and the Download button is showing correctly.
Please log in to your Rank Math account here:
https://rankmath.com/my-account/
And you should now see the Rank Math PRO plugin available to download.
If you’re still seeing a Buy button, try clearing your browser cache or using a private/incognito window.
We truly apologize for the delay and understand how frustrating this must have been.
Thank you.
