Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I can check that the updateMeta route is returning a 404 error on your site. That is the route that we use to save the metadata.
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
Let us know if the issue persists.
We are here to assist you.
I am not using cloudflare.
[Moved to sensitive data section]
i did what was requested and deleted the previous bk file and created from scrath the htacess.php as you said. Still nothing.
Hello,
Can you please share the FTP access for the affected sites so we can further troubleshoot the issue?
Looking forward to helping you.
[moved to sensitive data section]
Hello,
I was able to replicate the issue even with the default .htaccess.
Can you please check with your server firewall and ensure that you have whitelisted our API files? You may refer to our guide about it here: https://rankmath.com/kb/meta-data-not-saving/
If the issue persists, please let us know and we will escalate this ticket to our developers.
Looking forward to helping you.
Well, this is awkward..The firewall is not turned on.
https://prnt.sc/3iokKYe_o2pC
So I am guessing that tick is ticked off as well.
Could someone offer more feedback please?
Hello,
It seems that there’s some issue with the network setup because switching the permalink structure to plain makes it so the routes are loaded properly.
When you change the permalink structure to other than plain, in the backend WordPress is creating redirections for those URLs and this might be one of the issues if those redirections are somehow causing the REST routes to not load properly, especially the POST routes used to update data.
Please get in touch with your hosting provider and see if they can help solve this issue with the REST routes.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
