-
Hi Team
I am Having a problem with my paid subscription Seems I am not able to use my AI credits in the waterproofingshop.com?The ordinary Rank Math SEO won’t update Version 1.0.228 to 1.0.253 whether its activated or not The pro version updated when when I deactivated it How do we fix this?
Let me know if you want any further info?
Cheers
Ian
-
Hello,
We apologize for the issues you are facing with updating the Rank Math plugin and using your AI credits.
To address the update issue, please follow these steps:
- Head to Plugins: Go to your WordPress Dashboard → Plugins.
- Update Rank Math: Look for the Rank Math plugin and click on Update Now.
If you are still unable to update the ordinary version after following these steps, please ensure that you are logged into the correct account associated with your subscription. You can also try disconnecting and reconnecting your Rank Math account from the WordPress admin area under Rank Math > Dashboard > Help.
After reconnecting, refresh your credits again in Rank Math > General Settings > Content AI.
If the problem persists, please reply to this ticket with your site URL so that a human agent can assist you further. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Hello,
Thank you for contacting us. We apologize for any inconvenience that may have been caused.
We have manually disconnected the concerned websites from our end to fix the issue.
When you log in to your websites, you should see that they are disconnected from your account.
Please reconnect it by going to WordPress Dashboard > Rank Math SEO > Dashboard > Help
Then, check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
The issue should be fixed for this website.
Thank you.
- Head to Plugins: Go to your WordPress Dashboard → Plugins.
The ticket ‘Issues with updating pluging’ is closed to new replies.