Issues with the plugin

#1048865
  • Resolved Rakesh Kumar
    Rank Math free

    Dear Support,

    Rakesh Kumar <r*****@s************>

    Mon 9 Jun, 10:50 (1 day ago)

    to Rank
    Dear Bhanu,

    Every now and then we get these sorts of errors from your plugin. Is that something you can see at your end please?

    in chmod called at /var/www/html/wp-admin/includes/class-wp-filesystem-direct.php (173)
    in WP_Filesystem_Direct::chmod called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/File.php (417)
    in Automattic\WooCommerce\Internal\Admin\Logging\FileV2\File::create called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/File.php (438)
    in Automattic\WooCommerce\Internal\Admin\Logging\FileV2\File::write called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php (135)
    in Automattic\WooCommerce\Internal\Admin\Logging\FileV2\FileController::write_to_file called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/LogHandlerFileV2.php (60)
    in Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2::handle called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-logger.php (189)
    in WC_Logger::log called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-logger.php (297)
    in WC_Logger::info called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-webhook.php (529)
    in WC_Webhook::log_delivery called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-webhook.php (360)
    in WC_Webhook::deliver called at /var/www/html/wp-content/plugins/woocommerce/includes/wc-webhook-functions.php (83)
    in wc_deliver_webhook_async called at /var/www/html/wp-includes/class-wp-hook.php (324)
    in WP_Hook::apply_filters called at /var/www/html/wp-includes/class-wp-hook.php (348)
    in WP_Hook::do_action called at /var/www/html/wp-includes/plugin.php (565)
    in do_action_ref_array called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/actions/ActionScheduler_Action.php (86)
    in ActionScheduler_Action::execute called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php (102)
    in ActionScheduler_Abstract_QueueRunner::process_action called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php (188)
    in ActionScheduler_QueueRunner::do_batch called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php (158)
    in ActionScheduler_QueueRunner::run called at /var/www/html/wp-includes/class-wp-hook.php (324)
    in WP_Hook::apply_filters called at /var/www/html/wp-includes/class-wp-hook.php (348)
    in WP_Hook::do_action called at /var/www/html/wp-includes/plugin.php (517)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issues you are facing with the plugin. The error messages you provided seem to indicate a problem related to file permissions or logging within WooCommerce, which may not be directly related to Rank Math itself.

    To troubleshoot this issue, we recommend checking the following:

    1. File Permissions: Ensure that the file permissions for your WordPress installation are set correctly. Typically, directories should be set to 755 and files to 644.
    2. Plugin Conflicts: Sometimes, conflicts with other plugins can cause issues. You can try deactivating other plugins temporarily to see if the problem persists with only Rank Math and WooCommerce active.
    3. Error Logs: Check your server’s error logs for any additional information that might help identify the root cause of the issue.

    If you continue to experience problems, please reply to this ticket with your site URL and any additional details about the errors, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention!

    Sources:
    WordPress Database Error Commands Out of Sync; You Can’t Run This Command Now » Rank Math

    Dear Support,

    https://swissklip.com is our site url and these errors seems to be frequent one and I can’t see anything else on server logs. The issue here the message shows t /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php and it seems the issue with the plugin. Can you please help us in diagnostic this

    Hello,

    Please click this button and paste the data here so we can check your site

    clipboard

    Looking forward to helping you.

    
    ### rank-math ###
    
    version: 1.0.246
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, acf, content-ai, instant-indexing, role-manager
    refresh_token: No token
    permissions: 
    	Search Console: Not Given
    rank_math_404_logs: Not found
    rank_math_redirections: Not found
    rank_math_redirections_cache: Not found
    rank_math_internal_links: 21 MB
    rank_math_internal_meta: 2 MB
    rank_math_analytics_gsc: Not found
    rank_math_analytics_objects: Not found
    rank_math_analytics_inspections: Not found
    
    ### wp-core ###
    
    version: 6.7.2
    site_language: en_US
    user_language: en_US
    timezone: -04:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 12497
    dotorg_communication: true
    
    ### wp-dropins (1) ###
    
    object-cache.php: true
    
    ### wp-active-theme ###
    
    name: Shoptimizer Child Theme (shoptimizer-child-theme)
    version: 1.2.1
    author: CommerceGurus
    author_website: (undefined)
    parent_theme: Shoptimizer (shoptimizer)
    theme_features: core-block-patterns, block-templates, post-thumbnails, automatic-feed-links, custom-logo, menus, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, title-tag, customize-selective-refresh-widgets, align-wide, widgets
    theme_path: /var/www/html/wp-content/themes/shoptimizer-child-theme
    auto_update: Disabled
    
    ### wp-parent-theme ###
    
    name: Shoptimizer (shoptimizer)
    version: 2.8.5 (latest version: 2.8.12)
    author: CommerceGurus
    author_website: https://www.commercegurus.com/
    theme_path: /var/www/html/wp-content/themes/shoptimizer
    auto_update: Disabled
    
    ### wp-mu-plugins (1) ###
    
    ManageWP - Worker Loader: version: 1.0.0, author: GoDaddy
    
    ### wp-plugins-active (58) ###
    
    Advanced Custom Fields: version: 6.4.2, author: WP Engine, Auto-updates disabled
    AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): version: 1.17.17, author: AfterShip, Auto-updates disabled
    Angell EYE Updater: version: 2.0.21, author: Angell EYE, Auto-updates disabled
    Attentive Tag WP Plugin: author: (undefined), version: 1.0.0, Auto-updates disabled
    Checkout Countdown for WooCommerce: version: 4.0.2, author: Puri.io, Auto-updates disabled
    Checkout Upsell Funnel for WooCommerce: version: 1.0.8, author: VillaTheme (latest version: 1.0.14), Auto-updates disabled
    Classic Editor: version: 1.6.7, author: WordPress Contributors, Auto-updates disabled
    CommerceGurus CommerceKit: version: 2.4.0, author: CommerceGurus, Auto-updates disabled
    Conditional Shipping for WooCommerce: version: 3.5.0, author: Lauri Karisola / WP Trio, Auto-updates disabled
    Different Billing / Shipping: version: 1.0.0, author: Arquett, Auto-updates disabled
    Disable Bloat for WordPress & WooCommerce: version: 3.5.0, author: Disable Bloat, Auto-updates disabled
    Discount Rules for WooCommerce: version: 2.6.9, author: Flycart, Auto-updates disabled
    Discount Rules PRO 2.0: version: 2.6.9, author: Flycart, Auto-updates disabled
    Elementor: version: 3.29.1, author: Elementor.com (latest version: 3.29.2), Auto-updates disabled
    Elementor Pro: version: 3.29.1, author: Elementor.com (latest version: 3.29.2), Auto-updates disabled
    FiboSearch - AJAX Search for WooCommerce: version: 1.30.0, author: FiboSearch Team, Auto-updates disabled
    Filter WooCommerce Orders by Payment Method: version: 1.0.0, author: SkyVerge, Auto-updates disabled
    FunnelKit Automations: version: 3.6.2, author: FunnelKit, Auto-updates disabled
    FunnelKit Automations Connectors: version: 3.3.2, author: FunnelKit, Auto-updates disabled
    FunnelKit Automations Pro: version: 3.6.3, author: FunnelKit, Auto-updates disabled
    FunnelKit Cart for WooCommerce: version: 1.7.1, author: FunnelKit (latest version: 1.8.1), Auto-updates disabled
    FunnelKit Funnel Builder: version: 3.10.2, author: FunnelKit, Auto-updates disabled
    FunnelKit Funnel Builder Pro: version: 3.10.2, author: FunnelKit, Auto-updates disabled
    Funnelkit One Click Upsell for PayPal for WooCommerce (AngellEye): version: 1.10.0, author: FunnelKit, Auto-updates disabled
    FunnelKit Payment Gateway for Stripe WooCommerce: version: 1.12.2, author: FunnelKit, Auto-updates disabled
    Geolocation IP Detection: version: 5.5.0, author: Yellow Tree (Benjamin Pick), Auto-updates disabled
    HandL UTM Grabber v3: version: 3.1.8, author: HandL Digital LLC, Auto-updates disabled
    Judge.me Product Reviews for WooCommerce: version: 1.3.28, author: Judge.me, Auto-updates disabled
    Kirki Customizer Framework: version: 5.1.0, author: Themeum, Auto-updates disabled
    Klaviyo: version: 3.6.0, author: Klaviyo, Inc., Auto-updates disabled
    LiteSpeed Cache: version: 7.1, author: LiteSpeed Technologies, Auto-updates disabled
    Loco Translate: version: 2.8.0, author: Tim Whitlock, Auto-updates disabled
    Members: version: 3.2.18, author: MemberPress, Auto-updates disabled
    NXP Custom Reporting: version: 1.0.0, author: Igor Aleksic, Auto-updates disabled
    NXP Order Status Manager: version: 1.0, author: Igor Aleksic, Auto-updates disabled
    One Click Demo Import: version: 3.3.0, author: OCDI, Auto-updates disabled
    PayPal for WooCommerce: version: 4.5.21, author: Angell EYE, Auto-updates disabled
    Preview E-mails for WooCommerce: version: 2.2.14, author: Digamber Pradhan, Auto-updates disabled
    Product Recommendation Quiz for WooCommerce: version: 2.2.13, author: RevenueHunt, Auto-updates disabled
    Rank Math SEO: version: 1.0.246, author: Rank Math SEO, Auto-updates disabled
    Redirection: version: 5.5.2, author: John Godley, Auto-updates disabled
    Simple Custom CSS: version: 4.0.7, author: John Regan, Auto-updates disabled
    Simple Custom CSS and JS PRO: version: 4.40, author: SilkyPress.com, Auto-updates disabled
    Smush Pro: version: 3.19.1, author: WPMU DEV, Auto-updates disabled
    TaxJar - Sales Tax Automation for WooCommerce: version: 4.2.3, author: TaxJar, Auto-updates disabled
    WooCommerce: version: 9.7.1, author: Automattic (latest version: 9.9.3), Auto-updates disabled
    WooCommerce.com Update Manager: version: 1.0.3, author: Automattic, Auto-updates disabled
    WooCommerce Checkout Upsell Funnel Premium: version: 1.0.6, author: VillaTheme, Auto-updates disabled
    WooCommerce Conditional Shipping Pro: version: 3.5.0, author: Lauri Karisola / WP Trio, Auto-updates disabled
    WooCommerce Legacy REST API: version: 1.0.5, author: WooCommerce, Auto-updates disabled
    WooCommerce Min/Max Quantities: version: 5.2.5, author: Woo, Auto-updates disabled
    WooCommerce Product Bundles: version: 8.4.1, author: Woo, Auto-updates disabled
    WooCommerce Shipment Tracking: version: 2.6.0, author: WooCommerce, Auto-updates disabled
    Wordfence Security: version: 8.0.5, author: Wordfence, Auto-updates disabled
    WP Crontrol: version: 1.19.1, author: John Blackbourn, Auto-updates disabled
    WP Mail Logging: version: 1.14.0, author: WP Mail Logging Team, Auto-updates disabled
    WP Mail SMTP: version: 4.5.0, author: WP Mail SMTP, Auto-updates disabled
    WPMU DEV Dashboard: version: 4.11.29, author: WPMU DEV, Auto-updates disabled
    
    ### wp-server ###
    
    server_architecture: Linux 5.4.0-1039-aws x86_64
    httpd_software: LiteSpeed
    php_version: 7.4.24 64bit
    php_sapi: litespeed
    max_input_variables: 7000
    time_limit: 30
    memory_limit: 20G
    max_input_time: -1
    upload_max_filesize: 128M
    php_post_max_size: 128M
    curl_version: 7.68.0 OpenSSL/1.1.1f
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2025-06-14T18:46:32+00:00
    utc-time: Saturday, 14-Jun-25 18:46:32 UTC
    server-time: 2025-06-14T14:46:27-04:00
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 8.0.40
    client_version: mysqlnd 7.4.24
    max_allowed_packet: 67108864
    max_connections: 2597
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/html/wp-content
    WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 20G
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    fonts: not writable
    mu-plugins: writable
    
    

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Issues with the plugin’ is closed to new replies.