Hello,
Thanks for contacting us and we regret the inconvenience caused!
I visited your website and your website seems to be having issues with connecting to the database. I tried to log into your website’s backend to investigate the issues but the Database kept disconnecting. Please see the screenshot available in the Sensitive Data section of this ticket.
not able to disable the Schema (Structured Data) toggle
Could you please record a screencast using a tool like loom and share it in the Sensitive Data section of this ticket?
Schema text displaying in all page
Please check if you’ve accidentally added the shortcode of the schema in your homepage contents. Here is a screencast for accessing the shortcode of the schema: https://www.loom.com/share/925f848f742f44a6bf6830543c6269b7
Adding and editing schema boxes not displaying well
Please add this issue in your screencast too.
Import schema from external URL not working
The Import Schema from the external URL seems to be working fine on our end, please describe the issue or add it in the screencast so that we can further investigate the issue: https://www.loom.com/share/af2c6d46429d4e5f8ec1cb31f40909e8
Looking forward to helping you.
Thanks!
We were working ob backend and you might faced issue to access wp admin.
Now you can login and check.
Issues of schema display is for all pages not only in homepage.
Hi,
I have the exact same problem. Schema displaying on the frontend just before the footer on most of my pages where I have included it. Have anything changed? Can I not use schema with Rank Math free or?
Regards
Hello,
Your site admin is taking way too long to load any page and after every couple of minutes, I am getting an Error establishing a database connection error. I also tried running a conflict check using the Health check plugin but that too didn’t work.
Can you please create a staging site where we can debug this issue?
For now, I have disabled the review display on frontend by adding following code to your theme’s functions.php file:
add_filter( 'rank_math/snippet/review/hide_data', '__return_true' );
Looking forward to helping you.
Thank you Pradik for your time and responce. Here the screen video of showing the issue of import schema.
https://www.loom.com/share/7bd2d875f6754a999487f52f96a3b29a
Site wide display of schema is not the issue perticular to my site, it pointed out by @Bimbongr in above. I too mentioned that this issue arise after PRO 2.3 update on 8th Mar. This means you would have to consider to sort it in next core release.
Thank you for your temporary resolution while adding a code in functions.php but I am sure this added code will be deleted after next theme update.
I have revoked wp-admin access. You can still able to help us using FTP access given to you.
Regards
Vivek
Hello,
Yes, we have released an update to fix this. Can you please check?
If you need further help or with anything else, please open a new support ticket here so we can help.
We are always here for assistance.
Thank you Uzair to considering and resolving the issue. Its worked. Closing this ticket for now.
Thank you once again to entire support team Rankmath
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
