Hello,
We apologize for the issue you are facing with saving titles and descriptions in Rank Math. This can happen due to a few common reasons:
1. Plugin Conflicts
There may be conflicts with other plugins that prevent Rank Math from saving the SEO Title, Description, and Focus Keyword. You can check for plugin conflicts by following our plugin conflict troubleshooting guide.
2. JavaScript-Related Errors
JavaScript errors can also cause issues when saving metadata. You can diagnose these errors using the JavaScript Console in your browser. Here’s how to check for JavaScript errors in Chrome:
Open the Developer Tools Console Panel
- Navigate to More Tools → Developer Tools from the Chrome menu.
- Click the Console tab.
If you see any errors, they may provide insight into what is blocking the saving process. If you need help interpreting these errors, feel free to reply to this ticket, and a human agent will assist you further.
3. Firewall Blocked Access to the File
If you are using a firewall, it might be blocking Rank Math from saving data. Check if Rank Math is being blocked and whitelist it if necessary. Look for blocked access to these files:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
You can use Wordfence in Learning Mode to whitelist these files.
If you continue to experience issues after checking these points, please reply to this ticket with any error messages you find, and our support team will be happy to assist you further!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
This is not the issue because it only happens on the homepage as i explained. Maybe others but i tested a few and it works, only homepage so far is it.
Hello,
We noticed you have an outdated version of Rank Math PRO on your site. We also noticed you do not have a Rank Math PRO subscription on your account.
Usually, outdated and mismatched plugins have a tendency to cause issues. You should deactivate the Rank Math PRO plugin when you do not have a Rank Math PRO subscription. Not to worry, the Rank Math PRO-specific settings and data are safely stored in the database and will be available for you when you resubscribe in the future.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We checked some of your posts and we can see the meta description is getting saved without any issues. Please check the screencast in the sensitive data section for reference.
If you’re still facing the issue with some other post/page, please share a screencast with us by using a tool like https://loom.com so that we can check this further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
If you read my message correctly, i specifically said the home page! I have said this twice.
You can see here, as i said others seem to work at least the ones i have tested but homepage is locked for some reason. https://nimb.ws/bjOxfIT see video proof!
Hello,
We’ve got this response on your homepage upon saving the metadata:
POST https://www.yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user 404 (Not Found)
In this case, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue is with an outdated plugin, we recommend updating it to the latest version and check again if the issue persists.
Looking forward to helping you.
Hello,
This issue is not solely related to Rank Math. If you disable all the plugins and with only a default theme the homepage returns a 500 error for the following POST route:
https://www.titansofsigns.com/wp-json/wp/v2/pages/7468?_locale=user
That is a default WordPress route that is failing on that page and the message Updating failed. shows in red at the top of the page when trying to update the data.
This indicates that the POST routes on this page are not working and since our plugin relies on one as well it’s failing to update the details.
Don’t hesitate to get in touch if you have any other questions.
i went around it and got it working by copying the page. However it is happening again. Seems to randomly happen. Copied the page and it worked. Everything else works except rankmath.
Hello,
The route is now loading without any 500 error. Can you please clear your website and browser caches and check again?
If the issue persists from your end, please provide the correct username and password for your website again as the current login information you shared in the sensitive data section is no longer working.
Looking forward to helping you.
Created a new website, totally unrelated a blog site and same issue, titles and descriptions wont save with much less plugins. Something is clearly not listed between rankmath some where.
Updated sensitive information for new project on topclassdesigns. In this case i am not sure if possibly the issues arise through duplicates/cache/memory/postedits etc.
Hello,
Sorry for the delay in getting back to the ticket.
We checked the page you shared and the route used to update the metadata is returning a 200 status code and updating the data correctly.
Did you make any changes to the website in the past 2 days after submitting the latest reply?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
