Issues with product category snippet

#779501
  • Resolved Rafael Soler

    8 months, 3 weeks ago

    Rank Math free

    Hi, I’m having issues with rank math capabilities.

    I have granted access to “titles and metadata” to the editor role, that role also has granted permissions to edit public and private products and all the taxonomy capabilities.

    However, if a user tries to modify the snippet, he can change the text for title/description/ or the image for social media but, when saves the updates, all changes disappear and returns to default text.

    I don’t know if I’m missing anything or have bad capabilities configurations (it seems not).

    Can you help me to see what I’m doing wrong?

    Thanks in advance

    Rafa Soler

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    8 months, 3 weeks ago

    Hello,

    I’m sorry to hear about the issues you are facing with Rank Math capabilities while trying to modify the snippet for product categories. It seems like you have already granted the necessary permissions to the editor role, including access to “titles and metadata” and taxonomy capabilities.

    To troubleshoot the disappearing changes issue, please ensure that the Role Manager settings for the editor role are correctly configured. You can follow these steps:

    1. Check the Role Manager settings inside Rank Math to verify if the editor role has been granted all the required user capabilities, including access to “Titles and Meta Settings” and other relevant functions.

    2. Make sure that after enabling the necessary user capabilities, you click the “Update Capabilities” button at the bottom of the page to save and reflect the changes.

    If you are still facing the issue after confirming the Role Manager settings, you can proceed with the following steps:

    1. Check if Rank Math has been activated network-wide correctly, especially if you are working in a multisite environment. Improper installation in a multisite setup can lead to such issues.

    2. If Rank Math is installed network-wide, ensure that it is correctly activated on the specific sub-sites where you want to use it.

    For more detailed instructions on Role Manager settings and network-wide activation, you can refer to our knowledge base articles:

    Please review these steps, and if the issue persists, feel free to provide more details or reply to this ticket for further assistance from our support team.

    Thank you for reaching out with your concern.

    Best regards.

    Sources:
    Rank Math’s Content Analysis Tests For Archive Pages » Rank Math
    Sorry, You Are Not Allowed to Access This Page » Rank Math
    How to Use the Role Manager Feature of Rank Math SEO Plugin
    Rank Math ‘Titles and Meta’ Options and Settings
    General Tab in Meta Box of Rank Math SEO Plugin

    Rafael Soler

    8 months, 2 weeks ago

    Rank Math free

    Hi,

    it was a problem with permissions to use rest-API. Now it’s solved.

    Thanks

    Great

    8 months, 2 weeks ago

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issues with product category snippet’ is closed to new replies.