Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I am sorry but I wasn’t able to completely understand your concern. Are you trying to purchase the Rank Math PRO?
When attempting to purchase our subscription. Please ensure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using other credit cards instead.
Thank you, and looking forward to your update.
it has nothing to do with a purchase…. it has to do with the damage your plugin did to my website
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins and a screencast of the issue that you can record using a tool like https://loom.com/ in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
ok give me a bit im having troubles accessing site…triedto restore a backup from feb 20 and the backup finished but left half of it out…made my site crash now no access at all.
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
