Issues with Navigation

#876096
  • Resolved john boxley

    1 year, 6 months ago

    Rank Math free

    Hey there….writing to let you know that I had some problems Friday with my website. On my Navigation, which handles my Home Page, About Page, Contact and Blog pages was not working. When I clicked on the link…nothing. In fact, the navigation didnt even show up on mobile devices. I spoke with the folks with my web hosting, WPX who took a look at my site and determined that the problem was with my Rank Math plugin.. The plugin was somehow affecting the Navigation….When the RankMath plugin was disabled, the Navigation worked. The Rankmath plug remains disabled. Can you look into this and and see what happened and fix it? Obviously, I need my Rankmath!

    Thanks.
    John Boxley
    Box-seats.com

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    We apologize for the issue you are facing with your website’s navigation. Thank you for bringing this concern to our attention.

    It seems that the problem you are experiencing may be related to a conflict between the Rank Math plugin and your theme or other plugins. Here are a few steps you can take to troubleshoot the issue:

    1. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. Sometimes, updates include fixes for compatibility issues.

    2. Check for Theme Conflicts: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the navigation works correctly. If it does, the issue may be with your current theme.

    3. Disable Other Plugins: Deactivate all other plugins except for Rank Math and check if the navigation works. If it does, reactivate each plugin one by one to identify which one is causing the conflict.

    4. Debugging: Use Rank Math’s debugging features to identify any potential issues. You can find more information on how to debug redirection issues here.

    5. Check Console for Errors: Open your browser’s developer tools (usually F12) and check the console for any JavaScript errors that might be affecting the navigation.

    If after trying these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for your patience, and we hope to resolve this issue quickly so you can continue using Rank Math effectively!

    john boxley

    1 year, 6 months ago

    Rank Math free

    please fix it

    john boxley

    1 year, 6 months ago

    Rank Math free

    Have had this problem since Friday! Need help!

    john boxley

    1 year, 6 months ago

    Rank Math free

    Is a human looking into it?

    john boxley

    1 year, 6 months ago

    Rank Math free

    Any updates?

    Great

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to Rank Math support.

    Upon investigating the issue, we found that all of your navigations were working properly except for the /about page which was returning the ERR_TOO_MANY_REDIRECTS error when Rank Math is active.

    The reason for this is that you had created a redirection rule that redirected /about/ to /about/, causing a redirection loop.

    I have modified this redirection rule and cleared your cache, so the /about/ page is now working fine.

    If you need further assistance, feel free to contact us.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Issues with Navigation’ is closed to new replies.