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I am having difficulty with several issues that very possibly are circling back to my (free) Rank Math plug in. I have a page on my site (https://www.thefarmwife.com/subscriber-resources/) – I could not get it to update so I ended up deleting it and rebuilding a new one (https://www.thefarmwife.com/subscriber-resources-2/). Problem #1 – although the old page has been deleted, it is still coming up if you type in that url. Problem #2 – a 301 redirect was done from the old page to the new page, yet the redirect does not work. Problem #3 – if you look in the redirect list, the redirect that was done shows as ‘subscriber-resources’. If you look at the list of pages, it shows the same way. However, all other pages show a / after the page.
I checked with WordPress, SiteGround (my host) and two others who have had Rank Math. All four have said that is is most probably an issue with this plug in. Can you please tell me if it is – and if so, how to fix this???
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please head over to Rank Math > General Settings > Redirections and enable the Debug Redirections option to check whether the redirects you have applied are correct?
If it’s still not redirecting, we might need to take a closer look at the settings.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
The ticket ‘issues with free plugin’ is closed to new replies.