Issues setting up the account, it doesnt show data on analytics part

#547920
  • Resolved Your Tips Agency
    Rank Math free

    Greetings,

    I’m setting up my rankmath account, and when it comes to the analytics part, it does not show any daya regarding the website I’m trying to input. I’ve already connectes RM to my Google account, but still nothing happens. I’ve tried refreshing and starting the process over several times, but all of them were of no success.
    I’m hoping you can help sort this out.
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please follow these steps for initial troubleshooting:

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.

    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    Let us know how this goes.

    Thank you.

    Hi, I’ve done as shown in the pictures you sent, however, it still didn’t work. How can I proceed to solve this with another option?
    Thank you

    Hello,

    In this case, please try to follow the steps below to create a troubleshooting log so that we can check the issue further.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );
    

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Looking forward to helping you.

    Thank you.

    ​​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issues setting up the account, it doesnt show data on analytics part’ is closed to new replies.