Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the settings are not getting saved, please try using Google Chrome or another chromium-based browser the next time you need to save those settings. We have seen this in the past happening when people were using Safari on macOS or the Firefox browser, so if you are using any of these combinations.
Here’s a link for more information on how to connect to your Google account:
https://rankmath.com/kb/connect-your-google-account/
If the issue persists, please try following the steps mentioned in the KB below to see if that works for you:
https://rankmath.com/kb/settings-not-saved/
Let us know how this goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please ask your hosting provider to increase the limits of these values to the one listed below?
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
After that, please try saving the Analytics settings again.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked your site, but it seems that the access is very limited for us to check things. Please update it to an admin level to investigate the issue.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your website and there seems to be a connection issue between Rank Math and your Google services.
Please add the email of one of our developers as an admin user to your website’s Google Analytics and Search Console. This is the email address: m*******@r***********
He will be able to debug the connection and fully understand what’s causing the search/analytics data to display inaccurately.
You can follow this guide to add a user in the Search Console:
https://rankmath.com/kb/add-user-to-google-search-console/
To add a user Analytics: https://rankmath.com/kb/add-user-to-google-analytics/
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems that you have also removed the login information.
Please add again your WordPress login credentials in the sensitive data section so we can debug and connect your website successfully.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for adding the login credentials again.
However, the password you have shared is not working. Could you please check?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Our developer had a look at your website and found the following:
Your Google Search Console (GSC) dashboard is connected to your site, but Rank Math was not fetching data from GSC. After reconnecting Rank Math to GSC, the GSC data started updating on your website dashboard.
Your website was not connected to Google Analytics (GA), and you did not provide access to the Google Analytics dashboard, so our developer could troubleshoot connection issues. If you do not have an existing GA4 account, please follow this guide to create a new GA4 property for your website: https://rankmath.com/kb/using-ga4/.
Please note also that the Rank Math free plugin does not display GA data on your website dashboard. You can only view GA data from your GA dashboard. Rank Math only helps you connect GA4 so it can start tracking activity on your website.
Hope that helps. Please let us know if you have questions.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry for the unexpected delay.
Our developer have logged into your site and connected the account successfully:
https://i.rankmath.com/v/IM2Aad
Our developer have seen 0 stats in GSC, and 34 in GA.
Since you don’t have the data, you may not see the data in our Analytics too.
However, upon fetching the data from analytics, we can still see some data:
https://i.rankmath.com/i/S1prFD
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
