Issues Connecting Content AI Credits to WordPress

#882054
  • Resolved Kelly

    1 year, 2 months ago

    Rank Math free

    Hello, I’m having trouble connecting my Rankmath account to my wordpress, although it says I still have 7k credits. Can you please help? thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello, we’re sorry to hear about the trouble you’re facing with connecting your Rank Math account to WordPress.

    To resolve this issue, please follow these steps:

    1. Ensure You’re Logged In: Make sure you are logged into the correct Rank Math account that has the 7,000 credits.

    2. Check Your Credits: You can verify your credits by visiting your Rank Math account area at this link.
      Content AI credits

    3. Reconnect Your Account: In your WordPress admin area, navigate to Rank Math > Dashboard > Help. From there, disconnect and then reconnect your Rank Math account. Here are the steps:

      • Disconnect your account:
        disconnect
      • Reconnect your account:
        reconnect

    4. Refresh Credits: After reconnecting, go to Rank Math > General Settings > Content AI and refresh the credits.
      refresh credits

    After completing these steps, check if you can access your Content AI features without any issues. If you still encounter problems, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope this helps!

    Sources:
    Resolving Content AI Related Issues » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Princess

    1 year, 2 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

    Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    Please let us know if the issue has been fixed for your website.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Issues Connecting Content AI Credits to WordPress’ is closed to new replies.