Hello,
I apologize for the inconvenience you are facing with the Rank Math plugin causing a 500 Internal Server Error on your WordPress site. Thank you for providing detailed information about the issue and the steps you have already taken to troubleshoot it.
Based on the information you provided, it seems like there might be a conflict or an issue specific to your setup causing this error. To further diagnose and resolve the problem, I recommend following these steps:
-
Confirming a Theme/Plugin Conflict:
-
Advanced Troubleshooting:
- If the issue persists, you can try the advanced troubleshooting steps mentioned in our article about fatal errors after updates to address potential conflicts with older plugins or themes.
If after following these steps the issue persists, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding and cooperation.
Best regards
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Confirming a Theme/Plugin Conflict With Rank Math
This Plugin Does Not Work with Your Version of PHP » Rank Math
Hi Rank Math Support Team,
Thank you for your prompt response. I have followed your advice and installed the troubleshooting plugin you suggested. After testing, I can confirm that the 500 Internal Server Error occurs specifically due to the Rank Math SEO plugin.
Here are the details once again for clarity:
• Issue: A 500 Internal Server Error appears when visiting the home page while logged in as an admin. The error does not occur when logged out.
• Diagnosis: The issue has been confirmed to be caused by the Rank Math SEO plugin. When deactivated, the home page loads correctly without any errors.
• Steps Taken So Far:
1. Verified that both WordPress and Rank Math SEO are updated to their latest versions.
2. Disabled all other plugins to rule out conflicts.
3. Switched to the default theme (Twenty Twenty-One) to ensure the issue is not theme-related.
4. Increased PHP memory limit and max execution time.
5. Used the troubleshooting plugin as per your recommendation, confirming that Rank Math SEO is the cause.
Could you please provide further guidance on how to resolve this issue? Any insights or additional troubleshooting steps would be greatly appreciated.
Thank you for your continued support.
Best regards,
Specific Conflicts Identified:
• The error occurs when both Rank Math SEO and WP Super Cache are active.
• The error also occurs when both Rank Math SEO and Visitors Online by BestWebSoft are active.
• WP Super Cache and Visitors Online by BestWebSoft function correctly when Rank Math SEO is deactivated.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
5xx errors are related to your server. Please share your website’s recent error logs so we can determine what’s causing the issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.’
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
