Issue with Video Sitemap Returning 404 Error

#902144
  • Resolved Tech Observer

    1 year, 1 month ago

    Rank Math free

    Hi,

    I’m experiencing an issue with the video sitemap on my website, https://techobserver.in. According to RankMath, my video sitemap should be available at https://techobserver.in/video-sitemap.xml. However, when I try to access this URL, I encounter a 404 error stating that the page does not exist.

    I’ve attempted a few troubleshooting steps, including:

    Clearing my website and plugin cache.
    Re-saving my permalink structure in WordPress.
    Ensuring the video sitemap feature is enabled in the RankMath settings.
    Temporarily disabling other plugins that could potentially conflict with RankMath.
    Unfortunately, the issue persists. Could you please assist me in diagnosing and resolving this issue? Any insights into why the sitemap URL might be generating a 404 error would be greatly appreciated.

    There is no issue with other sitemap like – https://techobserver.in/news-sitemap.xml. They are fine and accessible.

    Thank you for your time and support.

    Regards,
    Ayezah

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 1 month ago

    Hello,

    We apologize for the issue you are facing with the video sitemap returning a 404 error. It sounds like you’ve already taken some great troubleshooting steps. One common reason for a video sitemap returning a 404 error is caching issues. We recommend checking the following:

    1. Exclude Sitemaps from Caching: Ensure that your caching plugin is not caching the sitemap. You can refer to this guide on excluding sitemaps from caching.

    2. Flush Permalinks: Since you’ve already re-saved your permalink structure, this should typically resolve any permalink-related issues. However, it’s worth trying again just to be sure.

    3. Check Video Sitemap Settings: Double-check that the video sitemap feature is indeed enabled in the Rank Math settings under Rank Math SEO → Sitemap Settings.

    4. Check for Conflicts: Since you’ve temporarily disabled other plugins, ensure that your theme is not causing any conflicts as well.

    If the issue persists after these checks, we recommend validating your sitemap using tools like XML Sitemap Validator to see if there are any underlying issues with the sitemap itself.

    If you still encounter problems, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to resolve it soon!

    Sources:
    Using Video Sitemaps in Rank Math
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    Miguel

    1 year, 1 month ago

    Hello,

    Thank you for contacting support.

    Those are PRO features and you only have a Free subscription. Besides that, we can see that the website is only connected to this Free account.

    For us to provide assistance to PRO features you need to verify your purchase by letting us know the email address you used to make the purchase.

    Looking forward to hearing back from you.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Issue with Video Sitemap Returning 404 Error’ is closed to new replies.