Issue with Video Sitemap Not Syncing Properly

Hello,

We apologize for the issue you are facing with the Rank Math video sitemap. It sounds like there is a significant discrepancy between the videos detected and those displayed in the sitemap, which can be frustrating.

Here are a few steps you can take to troubleshoot and potentially resolve this issue:

1. Clear Cache: If you are using any caching plugins, try clearing the cache. Sometimes, cached data can lead to discrepancies in what is displayed.

2. Exclude Sitemaps from Caching: Ensure that your sitemaps are excluded from caching. You can refer to this guide on excluding sitemaps from caching for more details.

3. Recheck Video Detection Settings: Go to Rank Math SEO → Titles & Meta Settings → Posts and ensure that the Autodetect Video option is enabled. This setting allows Rank Math to detect videos within your posts.
   

4. Regenerate Video Schema: You can try regenerating the Video Schema for your existing posts. Navigate to the tools section in Rank Math and look for the option to Generate Video Schema for Old Posts/Pages. This may help in syncing the data correctly.
   

5. Check Custom Fields: If you are using custom fields to store video data, ensure that they are correctly configured under Rank Math SEO → Sitemap Settings → Video Sitemap. You can specify the names of custom fields to look for videos.
   

6. Review Post Content: Double-check the actual content of your posts to ensure that all embedded videos are correctly formatted and accessible.

If these steps do not resolve the issue, please reply to this ticket with your site URL so we can investigate further. A human agent from our support team will be able to assist you more effectively.

Thank you for bringing this concern to our attention, and we look forward to helping you resolve it!

Sources:
Using Video Sitemaps in Rank Math
Automatically Add Video Schema To Your Existing Posts » Rank Math
How to Auto-Detect & Auto-Fetch Video Data for Video Schema and Sitemap » Rank Math

Hello,

Please note that Rank Math only generates the video sitemap when it finds the video schema on your page/posts.

In this case, please share your sitemap URL with us so that we can check the issue further for you.

However, the video sitemap is a feature of the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

Looking forward to helping you.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Please note that the video schema markups are static. That means, after generating the schema automatically, if you delete the video, the schema will remain on your page unless you delete it manually from the Rank Math SEO Meta box schema tab.

In this case, you can manually delete the extra video schema markups from “/linkedin-inmail-vs-demande-de-connexion” page.

Regarding the blank entity on your video sitemap, for further troubleshooting, we might need the FTP logins of your website.

If you’re not sure about your site’s FTP logins, you can get in touch with your hosting provider and then share the logins in the sensitive data section.

Looking forward to helping you.

Thank you.

Hello,

Our team is distributed around the world and we use dynamic IPs, so even if you whitelist one particular IP now, when we get back to the ticket our IP might already have changed.

So, whitelisting a particular IP won’t help much.

In this case, if possible, you can whitelist or open access to countries Bangladesh, India, Portugal, and the Philippines to investigate this issue on your site.

Looking forward to helping you.

Thank you.

Hello,

We deeply apologize for the unexpected delay in response.

We tried to access your SFTP but the logins you’ve shared are not working. Please check the screenshot in the sensitive data section for your reference.

Please update the logins in the sensitive data section so that we can check the issue further for you.

Looking forward to helping you.

Thank you.