Issue with versions >1.0.68.1

#252926
  • Resolved Dave

    3 years, 3 months ago

    Rank Math pro

    Hello,

    I’m having a issue with my main site after the versions >1.0.68.1

    as you can see from the screenshot the rank math frame is not load properly

    I took two screen one with the last version 1.0.71 the other one with 1.0.68.1
    https://ibb.co/xGW558R

    I try to figure out what is related with but I didn’t find anything, I try even using “Remove Rank Math Transients”, I didn’t try any others database tool

    The troubleshot mode involve the site that can’t be visible anymore, so I couldn’t check if eventually some plugin could trigger the issue, is strange because I have twin sites that are basically structured in the same way, with the same add-on and the page work as intended with the latest versions.

    After 5 upgrade I decided to ask to support if eventually I’m missing something about the configurations or is something deeper.

    Since there are no seo issue I’m not concerning too much about it, but with the time could be a problem so I wish to solve it as soon as possible.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 3 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    I checked and figured out that the issue is being caused by the CS Remove Version Number From CSS & JS plugin. The meta box works fine when the plugin is disabled.

    Please get in touch with the support of the CS Remove Version Number From CSS & JS plugin and inform them about the issue. They will be able to resolve this.

    Let us know how that goes. Looking forward to your update.

    Dave

    3 years, 3 months ago

    Rank Math pro

    Hello,

    thank you for the fast answer, I wrote to the author of the plugin, as you suggested

    obviously the problem is solved, if I may ask, how did you discover the nature of the problem? I thank you

    Best regards

    Jaideep Asrani

    3 years, 3 months ago

    Hello,

    Glad that your issue is resolved.

    I used the Health Check plugin to run the troubleshooting mode and check for a conflict. Here is a guide that you can follow to check for a conflict: https://rankmath.com/kb/check-plugin-conflicts/

    Hope this helps. Please don’t hesitate to get in touch in case you need any other assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

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