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I am reaching out to report an issue I am encountering with the use of credits in the Content AI section of RankMath. Specifically, when attempting to generate post ideas or similar content, I receive an error message, and the credits do not seem to be properly applied.
Could you please assist me in resolving this issue? I would appreciate any guidance on how to troubleshoot or fix the problem so I can continue utilizing the Content AI feature effectively.
Thank you in advance for your support!
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Hello,
We apologize for the issue you are facing with using credits in the Content AI section of Rank Math. Thank you for bringing this to our attention.
Here are a few steps you can take to troubleshoot the problem:
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Check Your Credit Balance: Ensure that you have enough credits available for the actions you are trying to perform. You can check your credit balance by logging into your Rank Math account and visiting the Connected Websites section.
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Refresh Your Credits: Sometimes, refreshing your credits can resolve issues related to credit application. To do this, go to your WordPress Dashboard → Rank Math → General Settings → Content AI, and click on the refresh icon. This will update your credits and may resolve any discrepancies.
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Modify Your Prompts: If you receive a message indicating that content could not be generated, it may be due to the prompt being flagged as unsafe. Try modifying your prompt to ensure it does not contain any unsafe words or intentions.
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Wait and Retry: If you encounter a message about too many requests, it may be necessary to wait a minute or two before trying again.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.
We appreciate your patience and look forward to helping you resolve this issue!
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
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