Issue with Updating Credits in Content AI Plan

Hello,

We apologize for the issue you are facing with updating your credits in the Content AI plan. Thank you for raising this concern.

To resolve this, please ensure that you are logged into the correct Rank Math account that you used to purchase the Content AI credits. Once logged in, navigate to your Rank Math account area and check if you can see the correct remaining credits by visiting this link: Rank Math Account – Websites.

If the credit count appears correct but is not reflecting on your website, please follow these steps:

1. Go to your WordPress admin area.
2. Navigate to Rank Math > Dashboard > Help.
3. Disconnect and then reconnect your Rank Math account.

Here are some screenshots for reference:

• Disconnect:
• Reconnect:

After reconnecting, head back to your Content AI and refresh the credits count again to ensure the plugin requests the updated credits from our server.

We hope this helps! If you continue to experience issues, please reply to this ticket, and a human agent from our support team will assist you further.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.

Can you please confirm if you can see the correct number of credits here: http://rankmath.com/my-account/websites.

If you can see the correct number of credits there like in the image above but not on your site, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

Kindly follow these steps:
1 . Please verify that you’re running the latest versions of the Rank Math plugins: https://rankmath.com/changelog

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.

Here’s a screenshot for reference:

If this doesn’t work let us know the prompt you get when you click the refresh icon and the site’s URL you are trying it on so we can check from our end.

We look forward to hearing back from you.

Thanks.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.