Issue with Ticket Access and Rank Math PRO Cancellation

#1118603
  • Resolved Edmilson Lani

    1 month, 2 weeks ago

    Rank Math pro
    Content AI Starter

    Hello Support Team,

    I lost access to the ticket I opened earlier and can’t view your response.

    I noticed that the Content AI Starter invoice has been refunded — thank you for that.

    However, I also saw that my Rank Math PRO subscription is marked for cancellation, and I don’t want to cancel it. I’d like to keep the PRO plugin active — I only wanted to cancel the Content AI package.

    I tried to reverse the cancellation, but I received an error. Could you please help me ensure that my Rank Math PRO subscription remains active?

    Thank you very much for your help!

    Best regards,
    Edmilson

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    1 month, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Since your original subscription is Content AI, refunding that caused the subscription to be cancelled altogether.

    We have initiated a refund on your Rank Math PRO. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded including the support ticket opened in the PRO forum.

    When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
    You can read FAQ’s and purchase AI credits here: https://rankmath.com/content-ai/
     
    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Edmilson Lani

    1 month, 1 week ago

    Rank Math pro
    Content AI Starter

    Hello Rank Math team,

    I hope you’re doing well. I’m a user of Rank Math and I truly enjoy the PRO version and the excellent support you provide.

    However, I’m currently on a tighter budget and would like to know if there’s any possibility of a discount or special offer to renew or purchase the PRO subscription again.

    Thank you very much for your attention and for creating such a great tool!

    Best regards,
    Edmilson

    Reinelle

    1 month, 1 week ago

    Hello,

    I’m sorry, but at the moment, we do not offer any further discounts or coupon codes aside from the pricing we are offering.

    The prices shown on our website are the best-discounted rates available on the Rank Math pricing page:
    https://rankmath.com/pricing/

    Looking forward to helping you.

    RankBot

    1 week, 3 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issue with Ticket Access and Rank Math PRO Cancellation’ is closed to new replies.