Issue with Snippet Editor Not Saving on Static Pages

Hello,

I apologize for the inconvenience you are facing with the snippet editor not saving on static pages in your WordPress website using the Avada theme. This issue could be related to various factors, including conflicts with plugins or JavaScript errors.

To address this problem, please follow these steps:

1. Plugin Conflicts: There might be conflicts with other plugins causing the issue. You can check for plugin conflicts by following our guide on checking plugin conflicts.

2. JavaScript Errors: JavaScript-related errors can also prevent the snippet editor from saving. You can diagnose JavaScript errors in your browser’s console. Here’s how to check JavaScript errors in Chrome.

3. Firewall Blocking Access: If you are using a firewall, it might be blocking access to certain files needed for saving the data. Check if Rank Math is being blocked by your firewall and whitelist the necessary files as mentioned in our guide.

If after following these steps, the issue persists, please feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for bringing this concern to our attention. We are here to help you resolve this issue and ensure your SEO settings work correctly on all pages of your website.

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Rank Math’s Content Analysis Tests For Archive Pages » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

This is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error, or a firewall-related issue.

Here is how you can fix it:

• Firstly, ensure that you have the latest version of Rank Math installed on your site.
• Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

  /wp-json/rankmath/v1/updateMeta
  /wp-json/rankmath/v1/updateSchemas
  /wp-json/rankmath/v1/updateRedirection
  /wp-json/rankmath/v1/getFeaturedImageId
  /wp-json/rankmath/v1/getHead

  If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.

Thank you for choosing Rank Math.

Hello,

To investigate this issue further, we might need to take a closer look at your website and settings.

Please share the page URL and then follow these steps below:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.

Hello @sungholevel,

If you still need help, please let us know. Otherwise, this ticket will be closed.

Thank you for your patience and cooperation

Hello,

Sure! If the issue persists, you can share your WordPress and FTP logins after returning from vacation.

We’ll be here to assist you.

Thank you.

Hello,

We’re not entirely sure we understand what you mean by ‘static pages’. Are you referring to WordPress pages or are you using a custom plugin to create the ‘static page’? Or are speaking about your WordPress static homepage? Please share more details so we can better assist you.

If the snippets are working when in a certain action, you can use the workaround until after your vacation, and then provide us with access to the website so we can investigate and resolve the issue.

Thank you for choosing Rank Math.