issue with sitemap functionality

#1086734
  • Resolved ITSupport

    1 month, 2 weeks ago

    Rank Math free

    I have a client who uses rankmath, their sitemap stopped working for some reason. they use divi, and our servers are litespeed servers but no litespeed caching enabled. I disabled the sitemaps by resetting it, it reenabled but only gives us the /sitemap_index.xml with category sitemap, the pages or posts dont get created it seems. I have checked the php its 8.3, with 512mb mem, 4000 inputvars and the timers are fine. I have loaded health plugin and no issues are displayed that i can see.

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  • RankBot

    1 month, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the sitemap functionality. It sounds like you’ve already done some thorough troubleshooting. Here are a few steps you can take to further investigate and potentially resolve the issue:

    1. Flush Permalinks: Sometimes, simply flushing the permalinks can resolve sitemap issues. You can do this by navigating to Settings → Permalinks in your WordPress admin area and clicking the “Save Changes” button, even if you didn’t make any changes.
      Flush permalink settings

    2. Check Sitemap Settings: Ensure that all post types (pages, posts, etc.) are enabled in the Rank Math Sitemap settings. Go to Rank Math SEO → Sitemap Settings and verify that the options for each type of post/taxonomy are checked.

    3. Check for Plugin Conflicts: Even though you mentioned using the Health Check plugin, it might be worth temporarily disabling other plugins to see if there’s a conflict affecting the sitemap generation.

    4. Review Robots.txt: Make sure that your robots.txt file is not blocking any of the post types from being indexed. You can check this in Rank Math SEO → General Settings → robots.txt.

    5. Custom Canonicals: If there are custom canonicals set on your posts, they may not appear in the sitemap. Consider removing them to see if that resolves the issue.

    If these steps do not resolve the issue, we recommend replying to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to help you get your sitemap working again soon!

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    2 weeks, 2 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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