issue with sharing the profile pages of our users

#480215
  • Resolved tech azylo

    3 years, 4 months ago

    Rank Math free

    Hi,
    We have an issue with sharing the profile pages of our users. It contains the “parent page” meta, not the User profile page meta.

    So that means, if I share a user profile, I don’t see the name or profile picture of the user but of the parent page “author”.

    There are no settings for “user profiles” in Rank Math.

    Try to share this link:
    Profile page:
    https://azylo.com/author/surfexplore/

    Parent page (this page meta is loaded)
    https://azylo.com/author/

    What can we do with it?

    Thanks.

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    You currently have a duplicate set of meta tags (description and Opengraph) that is causing incorrect information when sharing the page. You may need to check if there are other plugins or your currently active theme that is adding that duplicate meta tag. To determine that, please refer to this guide: https://rankmath.com/kb/check-plugin-conflicts/

    Note that only the site admin would know and your users won’t be affected by this troubleshooting.

    Hope that helps. Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘issue with sharing the profile pages of our users’ is closed to new replies.