Issue with RankMath Pro License Activation

#1109643
  • Resolved ThemeSelection

    2 months, 1 week ago

    Rank Math pro

    Hello RankMath Support Team,

    I recently purchased the RankMath Pro plan, but I am still seeing the free license available in my dashboard. I have activated the Pro version, but it appears that the system is not recognizing the change.

    Could you please assist in resolving this issue and ensuring that the Pro license is properly activated on my account?

    Thank you for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with the Rank Math Pro license activation. It seems that you might have upgraded to Pro using a different email address than the one associated with your Rank Math account. Please follow these steps to resolve the issue:

    1. Log into your Rank Math account: Go to your account area and check if the Pro version is listed there.
    2. Confirm your subscription: Ensure that you have confirmed your subscription for the Pro plan. You can find more details on how to check your subscription here.
    3. Check for multiple accounts: If you don’t see the Pro version, it’s possible that you used a different email address for the purchase. In this case, you may need to contact our support team to merge both accounts or change the email connected to the Pro account.

    If you continue to experience issues, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math

    ThemeSelection

    2 months, 1 week ago

    Rank Math pro

    My Subscriptions and Billing area is blank.

    I have used email t*************@g******** and its Google login, which may have created two accounts.
    Could you please help me with this issue.

    ThemeSelection

    2 months, 1 week ago

    Rank Math pro

    Any updates as we are able to use this Plugin.

    Ike

    2 months, 1 week ago

    Hello,

    We really apologise for this issue and the inconvenience caused.

    This issue has been resolved on your account.

    You now have full access to your subscription.

    We hope this helps. Please let us know if you have further questions or concerns.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Issue with RankMath Pro License Activation’ is closed to new replies.