Issue with RankMath PRO Activation for Avangardrx.ro

#960089
  • Resolved Avangardrx

    12 months ago

    Rank Math free

    Dear Rank Math Support Team,

    I recently purchased RankMath PRO for my website avangardrx.ro, but unfortunately, my account does not appear as PRO.

    I tried logging in using the email a******@a************, but the PRO status is not reflected in my account. Could you please verify if the purchase is associated with a different email address by mistake? If so, I would like to update it to a******@a************.

    If the issue is not related to the email, could you help me understand why my account is not showing the PRO status and how to fix it?

    Looking forward to your assistance.
    Order Reference: RANKMATH250131-6479-91210

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    12 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math PRO activation for your website. Thank you for raising this concern.

    It seems that the problem may be related to the email address associated with your Rank Math PRO account. If you purchased Rank Math PRO using a different email address, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.

    To do this, please reply to this ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and make the necessary changes.

    If you are certain that you used the correct email address, please ensure that you are logged into the correct Rank Math account. You can check your subscription status by logging into your Rank Math account and verifying if the PRO subscription is listed there.

    If you still encounter issues, please provide any additional details, and a human agent from our support team will take over and assist you further.

    Thank you for your patience, and we look forward to resolving this for you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Jeremy

    11 months, 4 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have replied to your email to address your account issue. Please check your inbox.

    Looking forward to helping you there instead.

Viewing 2 replies - 1 through 2 (of 2 total)

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