Issue with RankMath Pro

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can see that the subscription is connected to a different email address. [please see the sensitive data section].

To avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.

Hello,

We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.

If the PRO version of the Rank Math plugin is already installed on your website, you don’t need to reinstall it. Make sure you’re using the latest version of the Rank Math plugins on your website and once done, please reconnect your Rank Math account from WP Dashboard > Rank Math > Dashboard > Help.

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,

We are glad that everything has been sorted out.

Do you still need our assistance with anything else or can we go ahead to close the ticket?

We look forward to hearing from you.

Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.