Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please confirm if your Content AI subscription is purchased using a different account and the Rank Math PRO is from another?
If so, please note that you can’t connect multiple Rank Math accounts to one website to use both Content AI and PRO features if those features were bought separately.
If you wish to use both, you’ll have to either merge the accounts or transfer the Content AI subscription to the account where the Rank Math PRO is purchased or the other way around.
Don’t hesitate to get in touch with us if you have any other questions.
Hello Jeremy,
I guess what I said is not clear.
I installed rank math on my website through the wordpress extension installer. Then connected to my account on rankmath website.
As I wanted to enjoy the pro features, I bought a pro licence through a reseller (using same email adress and same website in the paramaters).
On my account page on the rank math website, I don’t see that I have the pro licence.
Now what happens on my website :
I have both rank math and rank math pro activated. Rank math pro is activated through the reseller app. When both are activated, I have the issue “API key is not valid” when I want to use content AI.
When I disable the rank pro plugin, and reconnect my rank pro account, I can use content AI without issues.
But, I don’t have access to pro features.
When I reactivate rank pro plugin, the issue “API key is not valid” appears again.
Can you help?
I can’t have an higher SEO score on my pages becauses it says I have to use content AI, but it doesn’t work…
Thanks for your help
Helene
Hello,
Please note that we don’t recommend purchasing the Rank Math subscriptions from anywhere else except directly from us, as we don’t have any authorized resellers.
If you don’t purchase the Rank Math PRO plan directly from us, you won’t be able to get the updates of the PRO plugin and the features may not work properly. Also, we do not provide support for the cracked/nulled version of the Rank Math plugin.
Most of the time the cracked version of the plugins injects malware into your website which can also create a security threat.
For more details, you can check the article here: https://rankmath.com/kb/rank-math-pro-nulled/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
