Hello,
Thank you for contacting Rank Math.
Can you try to update your WordPress and other plugins and themes? Sometimes conflict happens when the themes and plugins are outdated.
Thank you, and looking forward to your update.
Hi,
The WP and all plugins are updated but still the same issue.
Now, even deactivating Slider revolution doesn’t resolve the issue
Can you please check?
Thank you
Hello,
Thank you for the follow-up.
I’ve checked your site, and it seems that it is working fine on our end. Please see the screencast in the designated Sensitive Data section.
Could you please try to clear your website and browser’s cache? You can also try using a different browser and check if the issue persists.
Let us know how this goes.
Thank you, and looking forward to your update.
Hi Reinelle,
I deactivated Articoolo plugin so it works fine.
If you want, I can reactivate it to see the issue
Regards
Hello,
Thank you for keeping in touch with us.
Please do activate the Articoolo plugin so we can check the issue.
Also, could you please enable debugging on your site by adding the following constants on your wp-config.php file on the root of your site:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true );
define('WP_DEBUG_DISPLAY', false );
This will allow errors to be written to the file wp-content/debug.log so we can further investigate the issue.
We are looking forward to helping you.
Thank you, and looking forward to your update.
Hello,
You don’t seem to have enabled WP_DEBUG_LOG on your site.
When enabled, this will automatically source the debug log for your site in Rank math > Status & Tools > System Status.
Please let us know when you do this so we can look into the issue further.
Looking forward to helping you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
