Issue with Rank Math Pro Purchase – Incorrect Email Address

#974398
  • Resolved Lukas Reisinger

    9 months, 3 weeks ago

    Rank Math free

    Hello Rank Math Team,

    I purchased Rank Math Pro on 22.02.2025 for €96.96. The payment is currently pending and will be fully processed by my bank on Monday.

    Unfortunately, I believe I made a typo in my email address during the purchase. I intended to use o*****@c***********************, but I may have entered it incorrectly.

    As a result, I haven’t received a confirmation email, and the Pro version is not showing up in my account.

    My Rank Math account is registered under the email: l****************@g********

    Could you please check which email address is associated with my order? If the email is incorrect, could you update it to o*****@c***********************?

    Please let me know if you need any further information.

    Thank you in advance for your help!

    Best regards,
    Lukas Reisinger

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    9 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math Pro purchase. To resolve this, we recommend that you reply to your ticket and provide the email address you intended to use for the purchase, along with any relevant details about your order. A human agent from the Rank Math Support team will then be able to assist you in checking the email associated with your order and updating it if necessary.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Lukas Reisinger

    9 months, 3 weeks ago

    Rank Math free

    Hello,

    thank you for your response.

    I purchased Rank Math Pro for €96.96, and the payment is currently pending and will be processed by my bank on Monday.

    Unfortunately, I believe I made a typo in my email address during the purchase. I intended to use:
    📧 o*****@c***********************

    My Rank Math account is registered under this email:
    📧 l****************@g********

    I have not received any confirmation email, and the Pro version is not showing up in my account.

    Could you please check which email address is associated with my order and update it to the correct one if needed?

    Best regards,
    Lukas Reisinger

    Jeremy

    9 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have replied to your other ticket to address your concern. Please check.

    Looking forward to helping you there instead.

Viewing 3 replies - 1 through 3 (of 3 total)

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