Issue with Purchase – Unable to Proceed to Checkout

#920032
  • Resolved Salam Assi

    11 months, 2 weeks ago

    Rank Math free

    Dear Rank Math Support Team,

    I am encountering an issue when trying to purchase your plugin. Whenever I click on the “Buy” button, nothing happens, and I am not redirected to the checkout page. I have tried using different browsers, but the problem persists.

    Could you please assist me in resolving this issue so I can complete my purchase?

    Thank you for your support, and I look forward to your response.

    Best regards,

Viewing 6 replies - 16 through 21 (of 21 total)
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  • Salam Assi

    10 months, 1 week ago

    Rank Math free

    Hello,

    I wanted to follow up on the status of this matter, as it has been a month since the initial report. Could you please provide an update on any progress or next steps?

    Thank you for your assistance. Looking forward to your response.

    Best regards,
    Salam

    Miguel

    10 months, 1 week ago

    Hello,

    Our payment provider notified us that if you are getting the 403 error it means that the country from your checkout doesn’t match the country on your payment method.

    If that is not the case and this is a false positive please disable all VPNs you might have and use an incognito tab of your current browser to check if you can make the purchase.

    Thank you.

    Salam Assi

    10 months, 1 week ago

    Rank Math free

    Hello,

    Thank you for your response. However, as I mentioned earlier, we are unable to even add the payment methods, as demonstrated in the previous messages. The issue is not related to the country mismatch or VPN usage.

    I’ve provided a recording showing the problem in detail. Kindly take a look at it to better understand the issue. We would greatly appreciate your assistance in resolving this as soon as possible.

    recording link: https://jumpshare.com/v/iRnV0SPILjBpivnDDvlB

    Thank you for your attention.

    Best regards

    Miguel

    10 months ago

    Hello,

    Thank you for providing the video.

    When we have an update on this matter we will let you know of the same. We are investigating the details with the help of our payment provider.

    Thank you.

    Salam Assi

    9 months, 2 weeks ago

    Rank Math free

    It has been two months since I submitted my support request, and the issue remains unresolved. This continued delay is frustrating, and I would appreciate it if my issue could be addressed and resolved as soon as possible.

    Rakibuzzaman Siam

    9 months, 1 week ago

    Hello,

    We deeply apologize for the inconvenience. We are investigating this with our payment provider and as soon as we get some updates, we’ll make sure to let you know here.

    We would really appreciate your kind patience regarding this issue.

    Thank you.

    RankBot

    8 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 16 through 21 (of 21 total)
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The ticket ‘Issue with Purchase – Unable to Proceed to Checkout’ is closed to new replies.